These Terms of Service (“Terms”) govern your access to and use of the Viciora platform (“Viciora”, the “Service”), provided by SynthCrew Ι.Κ.Ε. (“SynthCrew”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you’re agreeing on behalf of a company, you confirm you have authority to bind it.
1. Definitions
- Customer — the firm or professional that subscribes to Viciora to manage compliance and advisory work for their own clients.
- Authorised Users — individuals the Customer permits to access the Service.
- Customer Data — data the Customer or its Authorised Users upload or generate in their workspace, including data about the Customer’s clients.
- Workspace — an isolated tenant within the multi-tenant platform.
2. The Service
Viciora is a multi-tenant platform that brings governance, risk, compliance and IT advisory together, letting Customers define a methodology once and apply it across the clients they manage. We may update, improve or modify features over time. We’ll give reasonable notice of any material change that adversely affects core functionality.
3. Accounts and eligibility
You must provide accurate account information and keep your credentials secure. You’re responsible for activity under your account and for your Authorised Users’ compliance with these Terms. The Service is intended for business use by professionals delivering compliance, risk, security or IT advisory services.
4. Acceptable use
You agree not to:
- Use the Service unlawfully or to infringe others’ rights
- Upload malicious code or attempt to breach, probe or disrupt the platform or other workspaces
- Reverse-engineer, copy or resell the Service except as permitted by law
- Use the Service to store or process data you have no lawful basis to handle
We may suspend access where use poses a security risk or breaches these Terms.
5. Customer Data and responsibilities
You retain all rights to your Customer Data. You grant us a limited licence to host, process and display that data solely to provide and support the Service.
As the platform is used to manage data about your own clients, you are responsible for having a lawful basis to process that data and for your role as data controller in respect of it. Our processing of Customer Data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement. We do not use Customer Data to train AI models.
6. Multi-tenancy and data isolation
Each Workspace is logically isolated. We apply technical and organisational measures — including encryption, per-workspace isolation, role-based access and audit logging — designed to keep each Customer’s data separate and secure.
7. Intellectual property
The Service, including all software, design, frameworks, templates and content we provide, is owned by SynthCrew and its licensors. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. Nothing here transfers ownership of our intellectual property to you, or of your Customer Data to us.
8. Fees and payment
Fees, billing cycles and any free-trial terms are set out in your order or subscription plan. Unless stated otherwise, fees are exclusive of applicable taxes. Late or failed payment may result in suspension after reasonable notice.
9. Trials and beta features
If we offer a free trial or early-access feature, it’s provided “as is” and may be changed or withdrawn. Beta features may be less stable than generally available functionality.
10. Warranties and disclaimers
We provide the Service with reasonable skill and care. To the extent permitted by law, the Service is otherwise provided “as is”, and we don’t warrant it will be uninterrupted or error-free. Viciora supports your compliance and advisory work but does not itself constitute legal, regulatory or audit advice; responsibility for compliance outcomes rests with you and your clients.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential losses, or loss of profits, revenue or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
12. Term and termination
These Terms apply for as long as you use the Service. Either party may terminate as set out in the applicable order, or for material breach not remedied within a reasonable period. On termination, your right to use the Service ends, and we will make Customer Data available for export, then delete or return it, as described in our Privacy Policy and DPA.
13. Changes to these Terms
We may update these Terms from time to time. We’ll post the revised version here and update the “Last updated” date. Continued use after changes take effect means you accept the revised Terms.
14. Governing law and jurisdiction
These Terms are governed by the laws of Greece and applicable European Union law. The courts of Athens, Greece have jurisdiction over any dispute, without prejudice to mandatory consumer or data-protection rights.
15. Contact
SynthCrew Ι.Κ.Ε.
Email: hello@viciora.com